Refund policy

Refund & Return Policy

At Ruxer Print Group, every order is custom-made specifically for you. Because of the personalized nature of screen printing and custom apparel, please review the following policy before approving your order.

Artwork & Proof Approval

A digital proof will be provided for approval before production begins. Customers are responsible for carefully reviewing all artwork, spelling, colors, placement, garment selection, sizes, and quantities.

Once the final proof is approved, the order is considered final and production may begin. No refunds, returns, or cancellations will be accepted after approval.

Ruxer Print Group is not responsible for errors that were present on an approved proof.

Custom Printed Items

Because custom-printed products cannot be restocked or resold, we do not accept returns or exchanges due to incorrect sizing, change of mind, or other customer preference after production has begun.

Defective or Incorrect Orders

If we make an error or your items arrive with a printing or manufacturing defect, please contact us as soon as possible. We will review the issue and, when appropriate, replace or correct the affected items.

Minor variations in print placement, ink color, garment color, and print appearance can occur during the screen-printing process and are not generally considered defects.

Cancellations

Orders may only be canceled before the final proof has been approved and production has begun. Any costs already incurred for artwork, garments, special-order materials, or other services may be non-refundable.

Turnaround Time

Our standard turnaround time is generally 7–14 days after artwork approval and all necessary order details have been finalized. Custom or specialty orders may require additional time.

By approving your final proof, you acknowledge that you have reviewed the order details and agree to this Refund & Return Policy.

Ruxer Print Group
Printed in Temecula, California