Terms of service

Terms of Service

These Terms of Service apply to purchases and services provided by Ruxer Print Group. By placing an order, submitting artwork, approving a proof, or purchasing through our website, you agree to the following terms.

Orders & Quotes

All quotes are based on the information provided at the time of the request, including garment type, quantity, print locations, number of ink colors, and artwork requirements.

Pricing may change if the specifications of an order change before production. An order is not considered finalized until all required details, artwork, and approvals have been received.

Artwork & Proof Approval

Customers will be provided with a proof for approval before printing begins. It is the customer’s responsibility to review all spelling, artwork, colors, sizing, placement, garment selection, quantities, and other order details.

Once a proof is approved, it is considered final and production may begin.

Ruxer Print Group is not responsible for errors contained in artwork or order details that were approved by the customer.

Artwork Provided by Customers

By submitting artwork, logos, photographs, trademarks, or other materials to Ruxer Print Group, you confirm that you own the material or have permission to reproduce and print it.

The customer assumes responsibility for obtaining any necessary permissions or licenses. Ruxer Print Group reserves the right to refuse artwork or orders at our discretion.

Screen Printing Variations

Screen printing is a hands-on production process. Minor variations may occur between individual garments, including slight differences in print placement, ink coverage, color, and appearance.

Garment colors and printed colors may also appear differently on physical products than they do on a phone, computer, or digital proof.

Reasonable production variations are not considered defects.

Garments & Sizing

Garment sizing can vary between brands, styles, and manufacturers. Customers are responsible for reviewing available sizing information before approving their order.

Ruxer Print Group is not responsible for garments that do not fit as expected when the correct sizes and products ordered by the customer were supplied.

Turnaround Time

Standard turnaround time is generally 7–14 days after final artwork approval and order details are finalized.

Custom, specialty, or large orders may require additional production time. Turnaround estimates may also be affected by garment availability, shipping delays, supplier issues, or other circumstances outside our reasonable control.

Customer-Supplied Garments

Printing on customer-supplied garments may involve additional risk because replacements may not be readily available. Unless otherwise agreed in writing, Ruxer Print Group cannot guarantee replacement of customer-supplied items that are damaged during the normal printing process.

Returns, Refunds & Cancellations

Because our products are custom-made, orders are subject to our Refund & Return Policy.

Once the customer approves the final proof and production begins, the order cannot be canceled, returned, or refunded except when Ruxer Print Group determines that an eligible production error or defect occurred.

Pickup & Shipping

Customers are responsible for providing accurate shipping and contact information.

Once an order has been transferred to a shipping carrier, delivery times may be outside the control of Ruxer Print Group. Customers should inspect their order promptly after receiving it and contact us regarding any order issues.

Website Information

We make reasonable efforts to keep product descriptions, pricing, availability, and other website information accurate. However, errors may occasionally occur.

Ruxer Print Group reserves the right to correct errors, update information, refuse an order, or cancel an order when necessary. If payment has already been collected for an order we cannot fulfill, the applicable amount will be refunded.

Limitation of Liability

To the extent permitted by applicable law, Ruxer Print Group will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our products or services.

Nothing in these Terms is intended to limit rights or remedies that cannot legally be waived under applicable law.

Changes to These Terms

Ruxer Print Group may update these Terms of Service from time to time. The version available on our website at the time an order is placed will apply to that order unless otherwise agreed.

Contact

Questions regarding these Terms of Service or an order may be submitted through the contact information provided on our website.

Ruxer Print Group
Temecula, California