Shipping policy
Shipping Policy
At Ruxer Print Group, we work to ensure every custom order is completed, packaged, and shipped safely and efficiently. Please review the following information regarding production, shipping, and delivery.
Turnaround Time
Our standard turnaround time is generally 7–14 days after final artwork approval and all order details have been finalized.
Custom, specialty, or large-volume orders may require additional production time. Turnaround times may also be affected by garment availability, supplier delays, or other circumstances outside our control.
Production turnaround time does not include shipping/transit time.
Shipping Rates
Shipping costs are calculated based on the size of the order, number of cases, destination, and applicable carrier rates.
For larger orders, shipping may be charged at a flat rate per case, with rates varying depending on the delivery region.
Any applicable shipping charges will be shown or communicated before the order is finalized.
Order Tracking
When available, tracking information will be provided once your order has been completed and shipped.
Please allow time for the carrier’s tracking system to update after receiving your tracking information.
Delivery Times
Delivery estimates provided by shipping carriers are estimates and are separate from our production turnaround time.
Once an order has been transferred to the shipping carrier, delays caused by the carrier, weather, incorrect delivery information, or other circumstances outside Ruxer Print Group’s control may affect delivery.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
Additional shipping costs resulting from an incorrect or incomplete address, refused delivery, or returned package may be the customer’s responsibility.
Lost or Damaged Packages
If your shipment arrives damaged, please contact us as soon as possible and provide photographs of the package and affected items so we can review the issue.
For packages marked as delivered but not received, customers should first check the delivery location and contact the shipping carrier. We will provide available shipment information to assist with resolving the issue.
Local Pickup
Local pickup may be available for customers in the Temecula, California area when arranged as part of the order.
Customers will be notified when their order is completed and ready for pickup. Please wait until you receive confirmation before arriving to collect your order.
Questions
If you have questions regarding shipping, delivery, tracking, or local pickup, please contact Ruxer Print Group through the contact information provided on our website.
Ruxer Print Group
Temecula, California